Your privacy matters to us. This Privacy Policy explains exactly what personal data phalago collects, why we collect it, how we use it, and the rights you have as a player under Philippine data privacy law.
Last Updated: May 2026All data transmitted between your device and phalago's servers is protected by industry-standard 256-bit SSL encryption — the same level used by major Philippine banks.
phalago does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate your account and comply with regulatory requirements.
phalago processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and the regulations of the National Privacy Commission.
We collect only the personal data that is strictly necessary to operate your phalago account, process transactions, and meet our PAGCOR compliance obligations.
Under the Data Privacy Act, you have the right to access, correct, and request deletion of your personal data held by phalago. Exercise your rights anytime via our support team.
Promotional communications from phalago are always opt-in. You can withdraw your marketing consent at any time through your account settings or by contacting support.
Summary: phalago ("we," "us," "our") is committed to protecting the privacy and personal data of every player who uses the phalago platform at phalago.org. This Privacy Policy describes our data practices in plain, transparent terms. We encourage you to read it in full. By registering a phalago account, you acknowledge that you have read and understood this policy.
phalago operates as an online gaming and sports betting platform serving Filipino players across the Philippines — from Manila and Makati to Cebu, Davao, and Quezon City. As a platform that handles financial transactions and identity verification, we recognise that the responsible handling of personal data is fundamental to the trust our players place in us.
This Privacy Policy applies to all personal data collected through the phalago website, mobile-optimised platform, customer support channels, and any other touchpoint through which you interact with phalago. It should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which form part of your agreement with phalago.
phalago acts as the data controller for all personal data collected through the platform. Our designated Data Protection Officer (DPO) can be contacted at the details provided in Section 13 of this policy.
phalago collects personal data through several channels. The categories of data we collect include:
Registration Data: When you create a phalago account, we collect your full legal name, date of birth, email address, mobile number, and residential address. This information is required to verify your identity, confirm your eligibility to play (21+ years of age), and comply with PAGCOR's Know Your Customer (KYC) requirements.
Identity Verification Documents: To complete KYC verification, we may request copies of government-issued identification documents such as a Philippine passport, driver's licence, SSS ID, UMID, or PhilSys national ID. These documents are processed securely and retained only for as long as required by law.
Financial Data: We collect information about your deposits, withdrawals, and transaction history on the phalago platform. We also collect payment method identifiers (such as GCash mobile numbers or bank account details) to process transactions. Full payment card numbers are never stored on phalago's servers.
Usage Data: We automatically collect data about how you use the phalago platform, including your IP address, device type, browser type, operating system, pages visited, games played, session duration, and betting history. This data is used for platform optimisation, fraud prevention, and responsible gaming monitoring.
Communications Data: When you contact phalago's support team via live chat, email, or any other channel, we retain records of those communications to assist with query resolution and quality assurance.
Marketing Preferences: If you opt in to receive promotional communications from phalago, we record your consent and preferences to ensure we send you only the communications you have agreed to receive.
phalago uses the personal data we collect for the following purposes:
phalago processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 (RA 10173):
phalago does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
All third parties with whom phalago shares personal data are required to maintain appropriate technical and organisational security measures and to process your data only in accordance with phalago's instructions and applicable Philippine law.
phalago uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how the platform is used.
We use the following categories of cookies:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the phalago platform.
phalago retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention periods:
When personal data is no longer required, phalago securely deletes or anonymises it in accordance with industry best practices.
phalago implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:
Security Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, phalago will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phalago:
To exercise any of these rights, please contact phalago's Data Protection Officer using the contact details in Section 13. We will respond to all data rights requests within fifteen (15) business days of receipt.
The phalago platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR regulations governing online gambling in the Philippines. phalago does not knowingly collect personal data from individuals under the age of 21.
If phalago becomes aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete the personal data, and return any deposits made, less any amounts already wagered, in accordance with our Terms & Conditions.
If you are a parent or guardian and believe that your child has registered a phalago account, please contact our support team immediately at [email protected] so that we can take prompt action.
The phalago platform may contain links to third-party websites or services, such as payment provider portals. phalago is not responsible for the privacy practices of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit before providing them with your personal data.
This Privacy Policy applies solely to personal data collected and processed by phalago through the phalago platform and associated support channels.
phalago reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform features. Where changes are material, we will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this page reflects the date of the most recent revision. Your continued use of the phalago platform after the effective date of any amendment constitutes your acknowledgement of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how phalago protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or phalago's data practices, please contact our Data Protection Officer:
phalago Data Protection Officer
Email: [email protected]
Live Chat: Available 24/7 via the phalago platform
Response time: Within 15 business days for data rights requests; within 5 business days for general privacy enquiries.
Our team serves Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and the rest of the Philippines.
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.
Now that you understand how phalago protects your privacy, enjoy 500+ games in Philippine Peso with the peace of mind that your personal data is handled with the highest standards of security and compliance.
21+ only. Play responsibly. PAGCOR regulated. NPC compliant.